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Internet gambling sites provide little in the way of gatekeeping. But online, you simply add a credit card and keep charging payments to it. The odds are sometimes lowered, and most of the time, the gambler will win.
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It shows that despite the opportunities to gamble online ‘on the go’, most online gambling continues to be done at home. The data paints a picture of online gambling in which smartphones are the preferred devices, but laptops, PCs and tablets remain important routes of access. Online gamblers hold an average of three accounts, but a significant proportion of younger gamblers hold moreAs well as how and where people gamble online, it is also important to monitor the number of online gambling accounts that customers hold. With Ofcom data indicating that more than half (57%) of UK homes have a smart TV (up from 42% in 2018), smart TVs appear to have untapped potential for gambling companies to offer online gambling opportunities. Smart TVs remain a ‘niche’ way to access online gambling – for now at leastUsed to access gambling by just 3% of online gamblers, smart TV usage did show significant growth among younger people, with usage doubling between 2019 and 2020 among those aged (from 5% to 10%) and (from 4% to 8%).
The CMA has conducted an initial review of complaints information and a number of gambling firms’ promotions and terms and conditions. Players can now be sure that they can withdraw their own money when they play as part of a bonus promotion. The joint letter makes clear to gambling firms that putting consumer law at the heart of their business model is essential to rebuild and maintain consumer trust.
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